FAQ

/FAQ

When should I call to schedule my first fitting/No obligation consultation?

We suggest if you bought your gown off the rack, to contact us as soon as possible.  If you ordered a new gown, please contact us as soon as you know when the gown is expected to arrive.  We will schedule your first fitting/consultation accordingly.  Please note, we work on a first come, first serve basis and we do book up quickly.  Please do not wait to call.

I’m planning on losing weight.  How long should I hold off before making the first fitting?

We don’t suggest to wait to schedule your first fitting.  We work on a first come, first serve basis and we do book up quickly.  No matter how early we see you for your first fitting, we will always see you two to three weeks prior to your wedding for a final fitting.  At this fitting, we will make any adjustments that are needed due to weight change to ensure a proper fit.  We suggest if you bought your gown off the rack to please contact us as soon as possible and if you ordered your dress to contact us as soon as you know when your gown is expected to come in so we can schedule you accordingly.

How do I get more information?  

For more information, please don’t hesitate to contact us.  We can be reached via Phone, 610-853-9822 or via email Nilah@Nilah.com

I bought a sample gown that needs to be cleaned?  Do you clean wedding gowns?  

Yes, we can clean your wedding gown if necessary.  When you come in for your first fitting/no obligation consultation with Nilah, she will be more than happy to help you decide if it needs to be cleaned or not.

We can also assist you with the cleaning and preservation of your wedding gown after your special day.  Please contact us for more information.

Do you carry Accessories?

Nilah custom makes veils here in our Havertown, Pa shop. We also carry a wide selection of earrings, necklaces, belts, bracelets, headbands, hair combs, and other hair accessories by a variety of other designers so you will be able to complete your entire day of look when you come in for your fitting.  Nilah can also custom make wraps and shawls to coordinate with your dress.  In addition to these accessories we also have a variety of fur shrugs, wraps and jackets.

Can I just call for a price quote or do I need to come in for a consultation with my dress?  

Until we see the dress in person to determine what needs to be done to your gown, we are unable to give you accurate pricing.  We don’t have flat fees, everything is predicated on the amount of time it will take to complete the necessary alterations.  Once we see you for your no obligation consultation, we will be able to give you more accurate pricing.  All dresses are constructed and made differently.  Each dress has different requirements and attention to detail to fit perfectly.  Please contact us for more information and to schedule your no obligation consultation.

What are the advantages of going to Nilah & Company vs. going to a bridal salon?

     Custom- With custom making your bridal gown, you are able to create your dress in the style and color you have envisioned as well as in the fabric you want.  If you can envision or dream it, Nilah can create it!

      Flexibility- Nilah & Company is independent from a bridal shop which allows us flexibility.  Our staff is hand-picked and has experience and diversity of skills.

      Service- Each client, whether it is the bride, bridesmaid or mother of the bride, gets personal attention.  Whether you are part of the wedding party of on the guest list, you will be able to spend your day feeling good about your attire.  Our dependable service ensures a stress-free delivery of your dress- one time, pressed and ready to wear.

Please contact us for more information.

I bought my dress at a bridal salon, sample shop or consignment shop.  Can you assist me with the alterations?

 Yes, we would be more than happy to assist you with the necessary alterations to your gown that you purchased elsewhere.  Please contact us as soon as you have your dress/know when it is expected to arrive, so we can schedule your first fitting accordingly.

I would like to wear my Mothers Wedding dress.  Can you restore and customize the dress to make it fit?  

  We do offer vintage cleaning, restoration and customization of vintage wedding gowns and veils. It would all depend on the dress or veil condition.  Please contact us to schedule a consultation with Nilah, so she can see the dress/veil and offer suggestions as to what can be done.

What do I bring to my Free Consultation

       You have your perfect gown and need alterations to the fit: You will need to bring the gown, and the exact shoes you plan on wearing the day of your event.

      You have an existing gown that you would like to make changes or additions to: You need to bring the gown, the exact shoes you plan on wearing the day of the event and any pictures that illustrate what you would like the changes to your dress to look like. Color and/or fabric swatches are very helpful.

      You want a custom gown: Please bring any illustrations such as photographs or magazine clippings that show what you are looking for. Color and/or fabric swatches are very helpful. The more samples you bring to the consultation, the more Nilah can help you focus on your vision. If you can dream it, Nilah & Company can create it.

What if I have Not found the Exact shoes I am going to be wearing with my dress?  Can I bring another shoe of similar heel height in with me to my fitting?  

 No.  It is important that you have the Exact shoes you will be wearing at the time of your first fitting.  They may not be ideal heel height or right shoe, wrong color.  The reason being is, during your first fitting, we will pin the hem and the bustle of your gown to the shoes that you have on.  Once we receive your email approval back to begin the alteration process, we will then Cut the hem so there is no going back.  If you change to a higher heel height, the hem will be too short and the bustle will have to be redone.  If you change to a lower heel height, the hem and bustle will be too long and you will be charged a second time to redo the hem.  We value your time as well as your budgets.

Please make sure that your shoes are comfortable and you are able to walk in them.  We will be more than happy to provide you with a list of places where you can find your perfect shoes if you are having difficulty.

What happens if I lose or gain weight before the wedding?

Not a problem.  No matter when we see you for your first fitting appointment we will always see you for a final fitting two to three weeks prior to your special day.  At this fitting we will make any adjustments that are needed to ensure a proper fitting.  Once those changes are made we will press your gown and we can hold your dress for you all the way up until a day or so before the wedding.

How long does it take to make a custom-made dress?

The process of custom making a dress typically takes 5-12 months.  Nilah & Company encourages you to make your initial consultation as soon as possible.  We do work on a first come first serve basis and we do book up quickly.  Nilah handles every aspect of your dressmaking and is committed to giving every client personal attention.

Is it expensive to make a custom-made dress? 

We would be more than happy to discuss pricing as well as options for a custom made gown.  Prices are predicated on time as well as the cost of the materials such as the fabric, laces, and linings.  Please contact us for more information and to schedule your consultation.

We suggest if you bought your gown off the rack to contact us as soon as possible.  If you ordered a new gown please contact us as soon as you know when your dress will arrive.  We will schedule your first fitting/consultation accordingly. Please note we work on a first come first serve basis and we do book up quickly.  Please do not wait to call.

We do not suggest to wait to schedule your first fitting.  We work on a first come first serve basis and we do book up quickly.  No matter how early we see you for a first fitting we will always see you for a final fitting two to two and a half weeks prior to your special day.  At this fitting we will make any adjustments that are needed due to weight change to ensure the proper fit.  We suggest if you bought your dress off the rack to give us a call as soon as possible and if you ordered your dress to give us a call as soon as you know when your dress will be in so we can schedule you accordingly.

For more information please don’t hesitate to contact us.  We can be reached by phone 610-853-9822 or via email nilah@nilah.com

Yes, we can clean your wedding gown if it is necessary.  When you come in for your first fitting/consultation Nilah will be more than happy to help you decide if it needs to be cleaned.

We can also assist you with the cleaning and preservation of your wedding gown after your special day.  Please contact us for more information.

Yes, Nilah makes custom veils here in our Havertown, Pa shop.  She can also custom make wraps, and shawls to coordinate with your dress.  We also carry a wide selection of earrings, necklaces, bracelets, head bands, hair combs and other hair accessory by a variety of designers so you will be able to complete your entire day of look when you come in for your fittings.  In addition to these accessories we have a variety of fur shrugs, wraps, jackets.

Nilah & Company is unable to give you an exact price quote over the phone.  You must come in with your gown for a consultation to receive an exact price quote.  Please note we do not have flat fees everything is predicated on time.  All dresses are constructed/made differently and have different requirements and attentions to detail.  Please contact us for more information.

Custom. With custom making your bridal gown you are able to create your dress in the style and color you have envisioned as well as in the fabric you want.  If you can dream or envision it, Nilah can create it!

Flexibility. Nilah & Company is independent from a bridal shop which allows us flexibility. Our staff is hand-picked and has experience and diversity of skills.

Service. Each client whether it is the bride, bridesmaid or mother-of-the-bride gets personal attention. Whether you are part of the wedding party or on the guest list you will be able to spend your day feeling good about your attire. Our dependable service ensures a stress-free delivery of your dress —on time, pressed and ready to wear.

Yes, we would be more than happy to assist you with the necessary alterations to your gown that was purchased elsewhere.  Please contact us to schedule your first fitting/consultation.

Absolutely!  We would be more than happy to schedule you a consultation so you can discuss the personalized customization that you would like to make to your gown with Nilah.

It depends on the dress condition.  Please contact us to schedule a consultation with Nilah so she can see the dress and offer suggestions as to what can be done.  We do offer vintage restoration as well as customization of vintage gowns.

You have your perfect gown and need alterations to the fit: You will need to bring the gown, and the exact shoes you plan on wearing the day of your event.

You have an existing gown that you would like to make changes or additions to: You need to bring the gown, the exact shoes you plan on wearing the day of the event and any pictures that illustrate what you would like the changes to your dress to look like. Color and/or fabric swatches are very helpful.

You want a custom gown: Please bring any illustrations such as photographs or magazine clippings that show what you are looking for. Color and/or fabric swatches are very helpful. The more samples you bring to the consultation, the more Nilah can help you focus on your vision. If you can dream it, Nilah & Company can create it.

You must have the Exact shoes you will be wearing at the time of your first fitting.  They may not be the ideal heel height or right shoe wrong color.  The reason being is we pin the hem and the bustle to the shoes you are wearing.  We then cut the hem and it Cannot be reattached it you go to a higher heel.  If the hem has already been completed and you changes your shoes to a lower heel, then hem and bustle will then have to be done a second time and you will be charged a second time to redo the Hem and Bustle.  This is why it is imperative that you have the Exact shoes you plan to wear at the time of your first fitting.  Please make sure they are comfortable and you are able to walk in them.

No matter when we see you for your first fitting we will always see you for a final fitting two to two and a half weeks prior to your special day.  At this fitting we will make any adjustments that are needed due to weight change to ensure a proper fit.  Once those changes are made we will press your gown and we can hold your dress for you all the way up until a day or so before the wedding.

The process of custom making a dress typically takes 4-12 months.  Nilah & Company encourages you to make your initial consultation as soon as possible.  We do work on a first come first serve basis and we do book up quickly.  Nilah handles every aspect of your dressmaking and is committed to giving every client personal attention.

We would be more than happy to discuss pricing as well as options for a custom made gown.  Prices are predicated on time as well as the cost of the materials such as the fabric, laces, and linings.  Please contact us for more information and to schedule your consultation.